About Us Vision Mission Values Orizonia Corporation Why do business with Smilo?
Our services Accomodation services Transfers Customer care and information services Destination activities
Destinations
Lines of business Sun & beach City breaks MICE Coach tours
About Us
smilo is founded on the belief that there is solution for every set requirement. In order to provide winning solutions to the current market, smilo employs a proactive and cooperative approach working together with its clients towards achieving their goals and objectives. smilo understands the challenges of the modern tourism industry and knows that planning, developing and adapting destination resources to the evolving needs of the market is paramount for success.
We believe that long-term relationships are the key for maximizing the profitability within a specific target market and a specific competitive environment. This is why our perspective is focused on adopting a dynamic, participative and adaptable approach centred on our clients’ needs.
The smilo destination management brand originated from the merger of Orizonia’s local incoming offices. However, smilo is more than just a brand, it is an innovative business concept that couples solid and efficient business processes and a strong organisational culture to a network of professionals with over 20 years experience in the tourism and destination management industry.
The organisation is undergoing a rapid but sustainable expansion. It currently operates in 8 countries and is distributed across over 50 tourist destinations. Our local teams are formed by over 400 professionals and serve more than 1.400.000 passengers annually.
Vision
Our aim is to anchor smilo as your preferred independent partner in the destination management arena at the international level.
We are committed to fulfil your requirements by aligning ourselves to your business model. Experience, efficiency and state of the art technology are the keys to provide you with a professional, high quality and customised service at competitive rates.
Mission
smilo is a company dedicated to satisfy and protect its clients’ interests and to do so has developed a robust and innovative business concept based on:
- our own structure of offices able to offer a broad portfolio of specific products and services in each destination
- a strong and dynamic team with over 20 years experience in destination management
- solid business processes that are standardised throughout all our destinations
- the most advanced and reliable technology enabling XML integration
We believe in flexibility! For this reason we let you choose. You can deal with our team of professionals or simply log in our website and access in real-time our incoming travel services.
Values
- Client-centred approach
- Flexibility
- Expertise
- Trustworthiness
- Sense of urgency
Orizonia Corporation
smilo is a global organisation that offers destination management solutions belonging to the Orizonia Corporation.
Orizonia Corporation is an international enterprise that provides tourism services, which bases its business model on the vertical integration of companies specialized in the tourism sector. Orizonia is the leader within the Spanish market not only in terms of customer volume but also for the innovation of its offer and the quality of its service.
Tour Operators: Iberojet, Solplan, VivaTours, Cóndor, Turavia, Kirunna, Iberski, Viamed, Eurojet and Emprender
Travel Agencies: Viajes Iberia and D-Viagem
Destination Management: smilo
Hotels: Luabay
Airlines: Iberworld, Orbest and Aerobalear
e-business: rumbo and viajar.com
Why do business with smilo?
smilo is the non-competing alternative in destination management for every tour operator that does not want to jeopardise its customer base by contracting traditional mainstream providers.
At smilo, we will help you retain your clients by ensuring a memorable stay at the chosen destination and providing great services at competitive rates. smilo will not harm you by contacting your guests as it is not a company that outside the Spanish markets talks directly to the final customer.
It is through our people and their expertise that we want to connect with you. That is why we can provide a team of over 400 highly-skilled professionals with excellent knowledge of the markets and destinations that we specialise in.
smilo follows a client-centred approach, from our first contact to long after your clients return home. We developed a proactive culture to ensure our customers’ satisfaction for every step of the way.
We know that integrity is not something that is simply manufactured; it is a relationship that is nurtured by the responsible achievement of goals and a productive, interactive dialogue. This is why we believe that smilo possesses the background and stability in which you can safely place your trust.
We reinforce the sense of urgency in our teams as the lifeblood of our organisation. We work in a rapidly changing environment and this capability is the key to proactively face new challenges and in turn create opportunities to our clients’ advantage.
Our culture compels us to the commitment of providing our clients with the best possible solution for their requirements. This is why we foster flexibility. Our recipe for success is adapting our solutions to your business.
We strongly believe that in order to evolve together with our clients we have to constantly match their needs. This is why we invest in the most advanced technology as well as maintain the traditional offline channel for a more human and personalised approach.
Therefore you can either choose to interact with smilodm.com online product engine employing the most secure and reliable technology enabling XML integration or work together with a dedicated account manager with relevant experience in your source market.
