This website belongs to smilo destination management SL. hereinafter referred to as smilo destination management -a legally- constituted Spanish company, wholesale-retail travel agency, based in La Orotava (S.C.Tenerife) 38300 (Spain), Molinos de Gofio, 10 , tax identification code B38966966.

The smilo destination management product, shall be sold exclusively to whole sale travel agencies (hereinafterreferred as CLIENT) and by visiting, using or ordering from the website www.smilodm.com, the CLIENT expresslyconsents and agrees to be bound by smilo destination management terms and conditions, legal statement andprivacy policy, and to follow all applicable laws and regulations governing this website and reservation transacted viawww.smilodm.com.

smilo destination management shall be able to offer accommodation services, transfer, excursion, ticket, groupspecial offers, car rental and other destination services through smilo destination management website, subject toestablished contract conditions and general conditions stated on the web and according to prices and cancellationconditions displayed when making each reservation, depending on prevailing conditions, availability and other factors.The website will inform you about the procedure for making reservations.

This legal statement and privacy policy are an integral part of our website, which cannot be separated from the generalcontracting conditions, operations or reservations.

The use of our website indicates complete acceptance, without exclusion, of the conditions contained in these clausesand it is a prove of express consent to contract the service booked.

The CLIENT may only use the website to make legitimate enquiries or bookings for yourself or another person for whomyou are legally authorised to act. The CLIENT shall not:

• Post, transmit or disseminate any information on or via this website which is or may be harmful, obscene,defamatory or otherwise illegal, or may cause an infringement of the rights of any other.
• Make any other unauthorised, false or fraudulent booking.
• Use any software, routine or device to interfere or attempt to interfere electronically or manually with theoperation or functionality of this website including but not limited to uploading or making available filescontaining corrupt data or viruses via whatever means.
• Deface, alter or interfere with the appearance and layout of this website or the underlying software code.
• Take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure.

Beyond the strict observation and compliance of the requirements set forth by the Organic Law 15/1999, of 13December on the Protection of Personal Data; transposed from the European Directive 95/46, and completed byEuropean Directive 2002/58, and/or any legislation that develops, adds to and, when appropriate, replaces them(hereinafter referred to by its initials PDPR - personal data protection regulation-); smilo destination managementhas the compromise to protect the personal data and to manage properly that personal data as important duty forsmilo destination management.

During the application and registration as a CLIENT in smilo destination management, The CLIENT may disclosecompany data and personal data regarding the User who shall be contracting on behalf of the CLIENT through smilo destination management website and responsible of the management and administration of the access codes.

Any company or personal data regarding the User or the CLIENT shall be understood as obtained, treated andtransmitted with strict observation and compliance of the requirements set forth by PDPR, and only for the purpose ofcompleting CLIENT reservation and for the purposes of associated administration.

Any data thus collected on this website may be transmitted, according to PDPR, to those entities that must be involvedin order to contract the requested services.

Total or partial disclosure of any of the confidential information to which the CLIENT may have access to third partyindividuals or companies by means of contracting and performance of its services shall be expressly prohibited.

The CLIENT guarantees that its employees, customers, suppliers, sub-contractors and any other parties related to theagreements between smilo destination management and the CLIENT fulfil the confidentiality commitmentscontained in this document. The required measures must be adopted for such purpose and the CLIENT shall beresponsible for any claim or damages caused by the non-fulfilment of this obligation.

The CLIENT undertakes to fulfil these confidentiality commitments from the date this agreement is signed and tocontinue to do so whether the relationship between the parties is in force or not.

Confidential information shall be deemed as any information or data, whether or not it has been drawn up in hard orsoft copy or in any other support that is already in use or that could be invented in the future, which each party notifiesor provides to the other or that the latter may have access to with or without the knowledge and/or express consent ofthe other party.

Therefore, confidential information shall be deemed as the following and will include, but not be limited to: any databases and prototypes created from the documents provided, proprietary management software, computer systempasswords, information on users, telephone numbers, fax numbers, email addresses, addresses of offices, agencies,departments and headquarters, computer programs, copies, Jlc, routines, sources, functional and organisationalanalysis, know-how, formulae, processes, ideas, inventions (whether patentable or not), financial data anddevelopment plans, strategies, the contents of any bids that may be made and any other supporting documents, dataor material belonging to smilo destination management or available in its website that the CLIENT may haveaccess to, telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passportcopies, credit card details, personal preferences, disabilities, or any special dietary or religious requirements or anyother information related to the final consumer and the accommodation establishment or service supplier may need toaccess to only for the purpose of completing your reservation and for the purposes of associated administration.

Under no circumstances may the following be considered as confidential information:

• Any information that is contained in public bibliography or that may become public knowledge, unless itbecomes public knowledge due to a breach of the agreement by one of the parties.
• Any information or know-how provided by third parties.
• When disclosure is required by law.
• Disclosure of any information at the request of Courts or Tribunals.
• Information referring to economic data or any other kind that must be submitted to the State, local orautonomous authorities due to tax or labour requirements and administrative contracts.

If smilo destination management needs to access to personal data which are strictly necessary to provide theservices requested by the final consumer, smilo destination management and the CLIENT shall ensure this islegally possible pursuant to the PDPR.

Any personal data which, in the use of this system, the CLIENT may disclose to smilo destination managementshall be understood as obtained, treated and transmitted with strict observation and compliance of the requirementsset forth by PDPR.

smilo destination management and the CLIENT state and guarantee that they have installed the technical andoperation security measures that guarantee the security of personal data and prevent its alteration, loss, mishandlingand/or unauthorised access thereto, bearing in mind the status of technology, the nature of stored data and risks towhich it is exposed.

If the CLIENT wishes to exercise rights of access, rectification, cancellation or opposition granted by the PDPR, he/shemay address info@smilodm.com or send a signed letter and indicating the performance that is requested regardingpersonal data and a copy of the Identification Card or passport to:

smilo destination management - La Orotava, S.C. Tenerife, 38300, Molinos de Gofio, 10 Canary Islands, Spain

The CLIENT hereby gives express consent to allow the incorporation of any data provided to the files of existingpersonal data in smilo destination management SL and to the treatment of such for the purpose of management,administration, mediation and contracting of the services offered by smilo destination management, themanagement of the reservations and the collection of products and services through smilo destination management, call centres; the management of incidences; statistics; commercial publicity and other promotions bymeans of electronic mail, SMS, MMS or any other similar mean, and the subscription to news bulletins.

The Person in charge of these files is: smilo destination management SL with social address La Orotava, S.C. Tenerife,38300, Molinos de Gofio, 10 Canary Islands, Spain.

smilo destination management and the CLIENT specifically undertake the following in the event that they haveaccess to any personal data:

• To ensure that the data is stored by means of the legally required technical and organisational securitymeasures that guarantee the security thereof, avoiding its unauthorised alteration, loss, processing or access,pursuant to the state of technology from time to time, the nature of the data and the possible risks that it isexposed to.
• To only use or apply the data to perform the agreed services and to achieve the agreed purposes.
• Not to notify such data to other parties, not even for the purpose of safekeeping, nor any similar texts,assessments or processes mentioned above, nor to copy or reproduce part or all of the information, results orlists thereof.
• To ensure that the data is only handled by employees who need it to perform the services and any thirdparties that information is revealed to must be bound to abide by the confidentiality obligation.
• Once the services have been provided, they undertake to destroy such data or return it thereto, along withany supports or documents containing such information and they must not retain any copy whatsoeverthereof.

smilo destination management may disclose final consumer’s information to third parties only for the purpose ofcompleting final consumer's reservation and for the purposes of associated administration. Any data thus collected onthis website may be transmitted, according to PDPR, to those entities that must be involved in order to contract the

Access to www.smilodm.com may involve the use of cookies, although the website can run without the use of cookies.Cookies are small files of information stored on the browser of each user so that the server can recognize certaininformation that only the server can read. Cookies last for a limited time. No cookies can permit any telephone, emailor other identification details to be revealed. Cookies cannot extract any information from the user's hard drive or stealpersonal information. The only way that a user's private information can form part of a cookie file is if the userpersonally give this information to the server.

Although cookies help us to optimise your booking process, users who do not wish to receive cookies or wish to beinformed of their presence, can configure their browser to that effect.